Please check the warranty statement at the end of the form.
Please note products purchased from unauthorized sellers (especially some resellers on eBay) will not be protected by the warranty.
For all products purchased before 2016, please consult your vendor for the detailed warranty statement at the time.
Please contact firstname.lastname@example.org to claim your warranty.
When contacting us regarding warranty issues, please inform us the platform of your transaction and the associated order number.
A valid Order ID from an authorized seller MUST be provided before the warranty claim process begins.
- This product comes with a 2-year warranty covering parts only in USA (1-yr in other regions). Labors are not included. We can also send the replacement parts to you directly and you can do the installation by yourself to save the back and forth travel time with installation instructions from us. Please contact us first within the warranty period to make sure the condition of warranty is met.
- Our warranty does not extend to any products that are physically damaged or are not under normal operating conditions as a result of misuse or improper installation on the users end.
- We will provide one-way free shipping from our repairing center at USA to buyer’s designated address. If you live oversea, you have to be responsible to the shipping cost of sending the product to either USA or China, based on your preference. Again, we can send the parts to you instead.
30 days upon the receipt of the camera. You can choose from getting a refund or a replacement.